Welcome New Fort Worth Via Drivers! 

Driver App 

Here are a few things to remember when using the Via Driver app. 

  • Logging In: When logging into the app use your phone number. Never log in with your email address. 
  • Shift Release: Shifts for the following week are released every Tuesday at 11:00am for drivers with Early Access (drivers who drive 90% of the hours they claim) and on Wednesday’s at 11:00am for regular access (everyone else). 
  • Dropping A Shift: Drivers can drop a shift at any time for free as long as it’s 25 hours before the shift starts. If you drop your shift less than 24 hours before it starts then you will have to pay $25 for the late drop. Also if you do not show up to a shift (No Show) there is a $40 fine. 
  • Standby Shifts: When selecting shifts you might see a standby shift. This shift will not have a van assigned to it as you are only working in the event someone else doesn’t show up. You will come to the lot, call support, they will either assign you a van or they will tell you to call back. Once you call back again, support will either assign you to the no show driver’s shift or they will send you home if everyone shows up and you will be paid $40 for coming to the lot if you are sent home as a standby. 
  • Screenshot Shifts: Once you have your shifts picked out for the week please take a screenshot of them and save the screenshot. 99% of the time you will never have to use the screenshot however, there might be a time when the system glitches and your shift gets accidentally deleted. No problem, just call support and send the screenshot to them and they’ll be able to get it replaced. 
  • Taking Breaks: You are able to request at any time for any reason. However, please remember just like with any job breaks are non-paid. Also, you can only turn the van off and back on again while on break.

Fueling Your Van 

Here are the steps to getting gas for your van. 

  • Gas Card: In the event that you are running low on gas you can always visit any gas station. Once at the pump, swipe the gas credit card in your van, enter your gas pin (text the textline if you don’t recall) and the last 6 of your driver’s license number. 

Driving The Vans 

Here are a few best practices while driving during your shift. 

  • Talking To Riders: As a driver you are in an authorized position while in your van. There might be times a rider may feel uncomfortable, but because you are the driver they might not say anything out of fear of retaliation. It’s best to keep conversations light and about common topics like weather or sports as other topics could lead to a violation of our Anti-Discrimination policy listed below. 
  • Listening To Music: Please feel free to play music while driving for Via. We ask that the music is edited and does not contain profanity and offensive language/topics. Also, music should be played at a volume you can easily have a conversation over the music without having to turn it down. 
  • Phone Holders: One of the items that you are required to bring to work with you every shift is a phone holder. Some vans might have one already installed, however this is an exception / special case. You are responsible for having a phone mounting system to ensure safe driving. 
  • Phone Charging Cords: Another item you will want to bring is a phone charger cord. Due to the length of our shifts it will drain your phone battery. If your phone goes dead you are unable to finish working. A phone charger is a great way to prevent that from happening. 
  • The Front Seat: While driving one thing to keep in mind is that every seat is available for a rider to use. This does include the front passenger seat. During peak times or larger parties we do ask that you move your items to allow a rider to sit in the front seat.

Need Help 

We understand you’re new and we don’t expect you to master everything right away. Please use the channels below to get assistance with your questions or issues. 

  • Live Support: When in the Via driver app you can click the Live Support Chat feature to talk on the phone and get immediate answers to your questions. 
  • Office Hours: Office hours is a 100% optional meeting where you can come and get in person support with any issues you may have. These meetings take place every Thursday from 1pm – 2pm at Black Cafe (1417 Vaughn Blvd, Fort Worth, TX 76105). You will receive a reminder a few hours before the meeting starts each week. 
  • Textline: Need to get non-emergency information over to your field manager outside of office hours? You can text the textline at 817-952-6754 
  • Lot Address: 

○ Mercantile: 4233 N Beach St, Fort Worth, TX 76137 

○ SouthSide: Trinity Metro Park and Ride, 280 W Vickery Blvd, Fort Worth, TX 76104 

Via Policies 

We may temporarily or permanently restrict access to the Via Platform in the event of violations. 

  • Zero Tolerance Policy: Via prohibits physical violence, sexual assault, verbal or sexual harassment, threatening behavior, discriminatory behavior, and drug or alcohol use. 
  • Anti-Discrimination Policy: Via prohibits discrimination on the basis of race, national origin, religious belief or affiliation, gender, sex, sexual identity or orientation, and age. 
  • No Weapons Policy: Via prohibits firearms, knives, or any other type of weapon.

Safety Tips & Tools 

Responsible and attentive driving is key to safer rides. 

  • Pro Tips for safe driving: 

○ Drive at a steady speed 

○ Avoid sudden brakes or acceleration 

○ Pay special attention to other road users 

○ Pull over safely before using your device 

  • Know when to call for help: If you feel your safety is immediately threatened or you or one of your passengers are in an emergency situation, first dial 911. ○ Need additional assistance? Alert Via through the Live Support Chat:

Disability Awareness & Sensitivity 

It is important to treat everyone with respect. Persons with disabilities are all ages, come from diverse cultures and financial backgrounds. Some disabilities may be apparent, while others may not be. 

  • Tips for effective communication: 

○ Offer assistance 

○ Listen with patience 

○ Speak directly and ask questions if you don’t understand someone ● Communicating with passengers … 

○ Who are deaf or hard of hearing: Speak clearly, face the person, and don’t cover your mouth 

○ Who are speech-impaired: Give your whole, undivided attention, and be patient. 

○ Who are blind or have low vision: Identify yourself and others who are with you. Let the person know if you are leaving. 

○ Using wheelchairs or other mobility devices: You can offer assistance to a person that uses a wheelchair or a cane, but wait until they accept your offer to start helping.

  • Service animals should always be allowed to board. Please do not ask for a certification or ask specifics about a disability. 

Be person-centered. Never make assumptions 

Always exercise patience. Ask question