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Via Metro St. Louis Call-A-Ride Overflow Program

✨ As a professional Para driver, you’re the one selected to step in and deliver that service. Your role is critical in helping us support riders who need safe, reliable, and timely transportation.

⏰ On-time arrivals and drop-offs are a must, as many of our riders are going to essential appointments like medical visits, work, and family obligations.

We’re so excited to have you on board for this journey into all things Para! 💙

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✅ Paratransit (Para) Pay

What it is: 💵 A $3/hour flat increase added to all eligible hours you drive Paratransit.

How it’s applied:

  • Added on top of your base hourly rate.

  • Standard pay with Para Pay = $31.82/hour before fees.

  • You still earn North Zone Pay if applicable.

  • You’re still eligible for 45+ hour promotions.

How it appears on your earnings statement:

  • Listed as Paratransit Hourly Adjustment, which includes your additional $3/hour.

Timing:

  • Para Pay adjustments are manually added every Monday.

  • It will not appear on your initial earnings preview before Monday — only on your earnings statement.

  • For any pay issues, contact Anastasia, Field Manager, directly.

🛠️ Training & Requirements

Before you start driving on your own:

  • PASS Training: A 4-hour certification class required before providing Paratransit service.

  • First Day Ride-Along: With Anastasia (Field Manager) or Justin (General Manager) to review expectations and procedures.

  • Service Alignment: We’ll make sure you’re fully comfortable with Paratransit and answer any questions.

Uniform Requirements:

  • Shirts with sleeves (no tank tops)

  • Solid color knee-length shorts or pants

  • Closed-toe shoes

Paratransit Scheduling

📅 Paratransit Drivers Expectations

Attendance:

  • Be on time for your shift and every ride — rides may start as early as 20 minutes after your shift begins.

  • Notify us as soon as possible if you can’t drive a scheduled shift. You can cancel as normal if more than 24 hours’ in advance.

  • For late cancellations, contact support so rides can be reassigned, especially if less than 24 hours’ in advance.

  • If possible, release shifts 24+ hours in advance. To minimize impact on Paratransit operations.

Available Drive Times:

  • 6 AM – 4 PM

  • 7 AM – 5 PM

  • 8 AM – 8 PM

When additional rides don’t fit within these scheduled times, drivers in the respective zone may be reassigned to Paratransit.