We ask riders to follow these simple policies to keep Via running smoothly…
Be on Time
Arrive at your corner on time
Avoid Phone Calls
Limit phone calls to quick logistics or emergencies
No Food or Drink
Help us keep the Via-cles clean!
Your ride is corner to corner, not door to door
Dropoffs at nearby corners keep the cars moving fast
You can’t change your destination
Once you've booked, you Via can't change where it's headed
Riding with friends?
Press +1, +2, or +3 for extra riders
Respect the Community
Be respectful of other riders and drivers
What do you do if a rider breaks them?
Always be a customer service professional! If a riders asks kindly remind them but there is no need to create conflict with a rider! Let Via Ops know and we will reach out to them to remind riders about the policies.