Professionalism as a Via Driver Partner

Professionalism means... always being polite & courteous! keeping riders comfortable! making riders feel welcome!

Remember to:

Be Courteous

Welcome riders into the car with a smile

Never swear or use foul language in any circumstance

Keep it Comfortable

Maintain a comfortable temperature in the car

Accommodate rider’s requests for AC or to roll down the windows (it’s required by TLC’s Law)

Tips from Rider Feedback:

Riders take the time to email us about their favorite rides. Below are the common themes from their reviews:

  • Clean Car

    A clean car makes a great first impression

  • Delight Riders

    Share a small treat like bottled water or a candy to surprise and delight your riders

  • Smile

    A simple smile and a hello leave a lasting impression

  • Relaxing Music

    Keep the music relaxing and calm (105.9 gets great reviews)

  • Smooth Driving

    Drive smoothly and avoid sudden accelerations or braking