We want to remind you that Via takes your safety and personal information very seriously. Any information you share with Team Via is confidential.
Recently, we learned that strangers falsely claiming to be employees of other ridesharing companies have asked driver partners for personal information over the phone and through text message.
While Via Team Members may occasionally ask you to verify phone numbers or a new license plate, Team Via will never ask for your full account login information over the phone. You can always email us at our secure email address ([email protected]) to verify it is in fact a member of Team Via who is asking you for data.
If you do receive a request from an unrecognized contact, please let us know immediately. We are here to help and are committed to keeping your personal information safe.